Frequently Asked Questions

Frequently Asked Questions

  • Where are you located?
    • 9630 Clarewood, Suite D1, Houston, TX 77036
    •  We are located off the Beltway 8 and Bellaire. Cross streets are Corporate Drive and Westline.
    • Physical address is located off a Westline Drive.  Building D will be the 4th driveway to the left. 
  • Which direction should the fan be rotating?
    • Summer – Counter Clockwise
    • Winter – Clockwise


  • Which down rod/ extension do I need for this fan?

Ceiling Heights

Down Rod Length

8 Feet to 9 Feet

3 Inch Down Rod

10 Feet to 11 Feet

12 Inch Down Rod

12 Feet

18 Inch Down Rod

13 Feet

36 Inch Down Rod

14 Feet to 15 Feet

48 Inch Down Rod

16 Feet and Higher

72 Inch Down Rod


    • What kind of warranty do I have when purchasing the fan?
      • With installation you receive a 2 Year In-Home Warranty on the Old Jacksonville Product starting from the installation date.
      • Without installation it will be a $85 Trip charge, plus the price of any material used.
        • All warranties will be voided if tampered with or installed by a third party.
    • If I purchase a fan from somewhere else would you install?
      • We do install other brands pricing will vary depending on the difficulty of the fan.  Supervisor approval is needed before scheduling.
      • We do not offer any warranty for any fans purchased elsewhere. 
    • Do you have a show room available?
      • We do not have a a separate show room available.
      • Our Office does have the fans installed in the Lobby Area for Viewing. 
    •  Do you sell fan parts?
      • We offer all parts needed to replace or fix an Old Jacksonville fan.  (Fan blades are sold as a set to ensure proper balancing.)